Hi! What happens between the first *click and the 10 seconds? It doesn’t rotate the engine the way it should when pressing the start button? Anyway, if u press the start button and it clicks and doesn’t rotate the engine, only the starter motor rotates, u should stop pressing the start button.. Sounds like some pinion or smth in the starter doesn’t catch properly. I haven’t had problems with it yet, so I dunno how to fix it.. Probably a good cleaning will do. Lets wait for professionals opinion.